33wi Privacy Policy – Your Personal Data Protection

01Introduction

33wi ("We", "Platform") respects the privacy of every individual who uses our online betting and casino platform. This Privacy Policy explains in detail the types of personal data we collect, the purposes for which it is used, how we protect it, and the rights you hold as the owner of that data.

As a platform operating in Malaysia and serving Malaysian players, we comply with all applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your data is handled transparently, securely, and responsibly at all times.

This policy applies to all users who access the 33wi via our website, mobile app, or any other digital channel we operate. Please read this policy carefully as it contains important information about your rights.

02Personal Data We Collect

We collect various types of personal data depending on how you interact with the 33wi. The following are the categories of data we collect:

A) Data you provide directly

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for communication and verification purposes.
• Malaysian identity card number (MyKad) for identity verification (KYC) purposes.
• Current residential address for regulatory compliance.
• Payment method details including bank account information and e-wallets (Touch 'n Go eWallet, GrabPay, and others).
• Supporting documents uploaded during the KYC process, such as copies of MyKad and bank statements.

B) Automatically collected data

• IP address, device type, operating system, and browser version.
• General location information based on IP address (not precise GPS).
• Gaming activity logs including wagering, wins, session duration, and play patterns.
• Deposit and withdrawal transaction data, including amounts, dates, and payment methods.
• Cookie data and similar tracking technologies that monitor browsing behaviour on our platform.

C) Data from third-party sources

• Verification information from third-party KYC providers we use.
• Fraud prevention data from security services we subscribe to.
• Publicly available information for anti-money laundering (AML) compliance purposes.

03How We Use Your Personal Data

33wi uses collected personal data solely for legitimate purposes necessary to operate the platform effectively. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your player account on the platform. 33wi.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions efficiently and securely.
• Identity verification (KYC): Ensuring you meet age and location eligibility requirements and comply with legal obligations.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized use of the platform.
• Customer support: Helping resolve inquiries, complaints, and technical issues you encounter.
• Platform enhancement: Analyzing usage patterns in aggregate to improve features and user experience.
• Marketing communications: Sending promotional information and bonuses (only if you have given your consent).
• Responsible gaming: Monitoring play patterns to identify early warning signs and provide the necessary support.
• Legal compliance: Meeting the legal and regulatory obligations applicable to our platform's operations.

04Data Sharing with Third Parties

33wi does not sell or rent your personal data to any third party. However, we may share your data in certain limited and legitimate circumstances:

• Payment service providers: Banks, e-wallet operators, and payment processors that handle your financial transactions. They receive only the data necessary to process payments.
• KYC service providers: Third-party identity verification companies we use to verify user eligibility.
• Game providers: Casino game and betting providers that require minimal data to operate their games on our platform.
• Security & anti-fraud services: Technology providers that help us detect and prevent fraudulent activity.
• Legal authorities: Where required by law, court order, or a legitimate request from a government authority.

All third parties we work with are subject to strict data protection agreements and are prohibited from using your data for any purpose other than those specified in those agreements.

05Data Security

The security of your personal data is our highest priority 33wi. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All communications between your device and the server 33wi is protected by SSL/TLS 256-bit encryption, ensuring data cannot be intercepted during transmission.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are encrypted at rest within our database.
• Tiered access controls: Only staff with a legitimate business need are permitted to access users' personal data, with every access recorded and audited.
• 24/7 monitoring: Intrusion detection systems and security monitoring operate around the clock to detect any suspicious activity.
• Regular penetration testing: We conduct regular security assessments by independent security experts to identify and address any vulnerabilities.
• Two-factor authentication (2FA): An additional security layer is available for all accounts to prevent unauthorized access.

06Cookies and Similar Technologies

Platform 33wi uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and support certain functions. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, theme, and display settings to enhance your experience.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement. Analytics data is collected anonymously.
• Performance Cookies: Helping us monitor platform performance and quickly identify any technical issues.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

07Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 33wi:

To exercise any of the above rights, please contact the support team 33wi. We will process your request within 14 business days. In complex cases, this period may be extended to 30 days, with prior notice given to you.

08Data Retention and Deletion

33wi retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration that your account remains active on the 33wi.
• Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial legal requirements.
• KYC documents: Retained for a minimum of 5 years after account closure, in accordance with AML compliance requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Anonymous analytics data: May be retained for a longer period as it contains no personally identifiable information.

When the retention period expires and there is no legal requirement to retain the data, 33wi will delete or destroy that data securely using methods that ensure it cannot be recovered.

09Children's Privacy

Platform 33wi is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the relevant account.

10Links to Third-Party Sites

Platform 33wi may contain links to websites or services operated by third parties, particularly game providers. This Privacy Policy applies only to the platform 33wi and does not cover the privacy practices of those third-party websites or services.

We encourage you to read the privacy policy of every website you visit. 33wi is not responsible for the content, privacy policies, or practices of any third-party websites.

11Amendments to the Privacy Policy

33wi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be notified to you via your registered email or a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically to stay informed of our latest policy.

Continued use of the platform 33wi after the effective date of an amendment is considered your acceptance of the updated policy.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) via:

• Email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Response time: We aim to respond to all privacy enquiries within 3 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Personal Data Protection Act 2010.